We’re keeping you moving
Our traffic control room team monitors the go via network 24/7. If you breakdown on the network, we’ll dispatch a response crew, keeping you and other road users safe in the process.
What should I do if I break down on the motorway?
Breaking down on the side of a motorway can be very dangerous. All that protects you from high speed traffic is a strip of white paint. Here is some advice to help you stay safe:
- Be aware of your surroundings at all times.
- If possible, pull over in an emergency stopping bay.
- If you can’t get to an emergency bay, pull over in a safe spot and park as far left as possible.
- Turn your hazard lights on and remain in your vehicle with your seatbelt on.
- If it is safe, leave the vehicle and stand clear of the road.
- Call us on 13 33 31 and we’ll dispatch a response crew to make it safe and tow you to the nearest safe area off the go via network.
What should I do if I break down in a tunnel?
If you’re travelling through a tunnel and your vehicle breaks down or crashes, our incident response team will be sent out right away.
Follow these steps to help you stay safe while you wait for our incident response crew to arrive:
- Switch on your hazard lights and ensure your radio is on.
- Remain in your vehicle unless you are otherwise instructed.
- Stay calm – an incident response vehicle will be dispatched to assist you as quickly as possible.
- If you are advised to leave your vehicle, watch carefully for other traffic and move to either the walkway or in front of your vehicle. Never stand behind your vehicle.
When we arrive we will make it safe and tow you to the nearest safe area off the go via network, keeping you, our crews and other road users safe in the process.